Friday, December 12, 2003

Computer Repair #5

[This post is part of an ongoing series of posts in December cataloging how much time I spend repairing the computers here in the Brain household.]

I use Microsoft Outlook as my email client. It connects to an IMAP email server. When the IMAP server becomes congested and slow, Outlook has problems. Eventually the Outlook application will completely hang, and the only way to fix it is to use Ctrl-Alt-Del to bring up the task manager and kill the application. This happens once or twice a week right now.

When Outlook crashes, there is an option to send an error report. Once the report is sent, this dialog pops up:

Clicking on the link brings up this screen:

That sounds like just what I need, so I click and get to here eventually:

Note that in the right-hand column there are a number of different service packs, patches and updates. Currently there are nine, totaling about 20 megabytes, and they have to be installed in stages. Here they are:
I click the button to start the installation of the first stage. Before I can install there is the obligatory EULA, in French and English (I mentioned earlier that I do not know French, so Microsoft can put anything in that section of the EULA and how will I know?):

And then there is a 5-step process to download and install, which leads me to this screen:

Now what? I make sure I've disabled my virus software. I have plenty of disk space. The network is working fine. What do I do now? Since this happens once or twice every week, I've tried it several times. It has never worked. It would be great if there were a phone number, an email address or something that would tell me where I can ask a question about this. Total time wasted on this problem so far: several hours.

My brother said me his story.His mails were corrupted and he used-recover inbox.dbx.Tool recover all data and composed it free of cost.Moreover in like situation utility helped me very easy and demonstrated how it analyzes all files of dbx format from Outlook Express root directory and unpacks messages, even if these files are infected or seriously damaged.
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